Kalorama Sister Company, IMV, Announces Winners of 2024 Clinical Laboratory Awards, Honored at ADLM Conference
[ARLINGTON, VA., July 29, 2024] — IMV, part of the Science and Medicine Group and the leading market research and business intelligence provider of the laboratory diagnostic industry, is thrilled to announce the winners of the 2024 IMV ServiceTrak™ Clinical Laboratory Awards. These prestigious awards celebrate industry excellence by recognizing the top clinical laboratory manufacturers. The awards will be presented this week at the ADLM Annual Conference in Chicago, IL.
IMV’s 2024 ServiceTrak™ Clinical Laboratory Awards are based on feedback from laboratory testing professionals in 2,000 clinical testing locations, representing 4,500 instruments. For over 25 years, IMV ServiceTrak™ has provided independent analysis of service trends and manufacturer ratings in laboratory diagnostics.
Laboratory professionals rated their satisfaction with manufacturers, system performance, and service on a 10-point scale, with awards going to those achieving the highest percentage of highly satisfied (%HS) responses, defined by ratings of 9 or 10. Each instrument category recognizes the top manufacturer for excellence in system performance, service, and customer satisfaction. The Best of Customer Satisfaction award highlights the highest likelihood of repeat purchases, the Best System Performance award acknowledges superior overall performance, and the Best Service award is given for the highest-rated overall OEM service.
The 2024 ServiceTrak™ Clinical Laboratory Award winners excelled in the following categories:
Chemistry
- Best Service: Roche
- Best System Performance: Roche
- Best System Performance: QuidelOrtho
- Best Customer Satisfaction: QuidelOrtho
- Best Customer Satisfaction: Roche
Immunoassay
- Best Service: bioMérieux, Inc.
- Best System Performance: bioMérieux, Inc.
- Best Customer Satisfaction: bioMérieux, Inc.
Integrated Systems
- Best Service: Beckman
- Best Service: Roche
- Best System Performance: Roche
- Best Customer Satisfaction: Roche
- Best Customer Satisfaction: QuidelOrtho
Hematology
- Best Service: Sysmex America, Inc.
- Best System Performance: Sysmex America, Inc.
- Best Customer Satisfaction: Sysmex America, Inc.
Coagulation
- Best Service: Siemens
- Best Service: Werfen
- Best System Performance: Werfen
- Best Customer Satisfaction: Werfen
Blood Culture
- Best Service: bioMérieux, Inc.
- Best System Performance: bioMérieux, Inc.
- Best Customer Satisfaction: bioMérieux, Inc.
ID/AST
- Best Service: bioMérieux, Inc.
- Best System Performance: bioMérieux, Inc.
- Best Customer Satisfaction: bioMérieux, Inc.
Molecular Diagnostics
- Best Service: bioMérieux, Inc.
- Best Service: Hologic, Inc.
- Best System Performance: Cepheid
- Best Customer Satisfaction: Cepheid
The awards will be presented July 30 – August 1st, at the ADLM Annual Conference, a premier event for laboratory professionals. For more information about the conference, please visit: ADLM Annual Conference.
About IMV’s ServiceTrak™ Program
IMV, part of Science and Medicine Group, produces an annual series of proprietary ServiceTrak™ Clinical Laboratory reports derived from extensive phone and online interviews with laboratory testing professionals in hospitals in the U.S. These reports present an independent analysis of service trends in laboratory diagnostics and include manufacturer ratings for each instrument type. Laboratory professionals are asked to rate their level of satisfaction with the instrument manufacturers, the system performance, and the service received for their laboratory testing instruments. Satisfaction ratings are collected on a 10-point scale, in which 10 = “excellent” and 1 = “very poor.” Report analysis is based on the percentage of highly satisfied (%HS) responses, which are represented by satisfaction ratings of 9 or 10 on this scale.
The awards are presented to the manufacturer with the highest %HS responses in each of three categories, representing the industry Best of Customer Satisfaction, System Performance, and Service. The Best of Customer Satisfaction award is given to the manufacturer that has the highest %HS responses when respondents are asked to rate the likelihood they will purchase again from their current manufacturer. The Best of System Performance award is given to the manufacturer whose customers have the highest %HS responses when asked to rate their overall system performance. The Best of Service award is given to the manufacturer whose customers give the highest %HS responses when asked to rate overall OEM service performance.
This 2024 ServiceTrak™ Clinical Laboratory Awards are based on interviews conducted in 2024 with respondents in 2,000 clinical testing locations having 4,500 instruments. Probing on the customer experience from installation to instrument end of life, IMV ServiceTrak™ has been an industry benchmarking standard for over 25 years.
Why IMV?
IMV Medical Information Division, established in 1977, is a trusted marketing research and consulting firm that specializes in the dynamic fields of diagnostic imaging and clinical diagnostics. Our commitment to in-depth market analysis and comprehensive market research services empowers clients to excel in strategic planning, enhance customer satisfaction, drive product development, and launch successful sales initiatives. All of IMV’s reports and data solutions are based on primary research by diagnostic imaging experts. As a trusted provider of market intelligence, IMV gives you the comprehensive information you need to stay two steps ahead and make decisions with confidence!
Media Contact:
Alisa Alvich
Marketing Director
IMV Info Medical Information Division, part of Science and Medicine Group
703-778-3080
www.imvinfo.com
[email protected]
