Description
The U.S. Market for Urgent Care Centers
Urgent care centers are an increasingly important part of the provision of healthcare in the United States. The urgent care business model involves providing a complete grouping of services of primary care, along with injury treatment and imaging diagnostics. Convenient hours of operations are essential to the model of urgent care centers. Some urgent cares open as early as 7 a.m. or 8 a.m. and in turn close at 8-10 p.m. at night.
With a demand in healthcare to lower unneeded emergency room visits and reduce the crowd of patients expected due to the ACA and other legislation, urgent care could play a decisive role in the healthcare system.
Business planners in healthcare with hospitals or physician offices as clients should also consider this critical use area. Kalorama’s study, The U.S. Market for Urgent Care Centers, presents Kalorama’s analysis of today’s market and the next opportunity for these centers. The report describes center location growth, and the market for services performed by urgent care centers.
As part of its analysis, the report provides the following data:
IVD Sales to Urgent Care Centers (Clinical Chemistry, Complete Blood Count, Cholesterol/Lipids, Hep Function, Glucose, HbA1c, Flu, Preg/LH, Urinalysis, HIV, Allergy, Strep, Drugs of Abuse, Cardiac Markers, Coagulation PT, Anemia, Other)
Overall Market for Urgent Care 2013-2018
Survey of Consumers Who Have Visited an Urgent Care Clinic Breakout of Urgent Care Revenues by Type (Anxiety/Mental Disorder, Respiratory, Stomach/Nausea, Skin, Fracture, Lacerations/Wounds, Cold/Flu, Lab, Pharmacy, X-Ray/Imaging, Vaccine, Allergies, Membership Fees, Aesthetic/Spa, Burn, Eye Treatment, Earache, Physical Therapy, Other)
X-Ray and Other Imaging Sales to Urgent Care Centers
Prescriptions Written by Urgent Care Centers
Vaccinations Performed by Urgent Care Centers
Kalorama’s survey of urgent care consumers provided a critical foundation for this report. 2,000 adults were queried for the survey. In addition, data for this study was gathered from a wide variety of published sources including company reports, catalogs, materials and public filings; government documents; trade journals; newspapers and business press; analysts’ reports and other sources.
Table of Contents
ONE: Executive Summary
Growth in Urgent Care Centers
Limiters
The Need for Urgent Care
Consumer Feedback
Urgent Care Center Market
Opportunity for Suppliers – Imaging, IVD, Pharmaceutical
Scope and Methodology
Conclusions
TWO: Issues and Trends in Urgent Care
The Costly and Overcrowded Emergency Department
ER Costs vs. Urgent Care Costs
Urgent Care Clinic Business Model
Investment
Ownership
Services
Payment Sources for UCCs
Urgent Care Hours
AMA Concerns about Urgent Care Savings
Other Provider Hours
Patient Visit Trends
Affordable Care Act
Doctor Waiting Room Times
Hospital-Owned Urgent Care
EMR Usage at Urgent Care Centers
Mental Illness
Insurance Policies to Encourage Urgent Care Usage
Physician Shortage
THREE: Urgent Center User Survey
Overview and Methodology
Percentage of Urgent Care Usage by Population
Percentage Who Have Seen a Physician in the Last Year
Number of Urgent Care Visits in the Last Year
Level of Patient Satisfaction
Reasons for Urgent Center Visits
FOUR: Market Analysis
Center Growth Forecast
Urgent Clinic Sales Forecasts
Urgent Care Sales by Type of Visit
Imaging Equipment Sales to Urgent Care Centers
Diagnostics Test Sales to Urgent Care Centers
Clinical Chemistry
Lipids/Cholesterol
Pregnancy Ovulation
Urinalysis
Drugs of Abuse/Therapeutic Drug Monitoring
Diabetes
HIV POC Testing
Influenza
Prescription Drugs
Vaccines
FIVE: Company Profiles
American Family Care
Initial Investment
Ongoing Royalty
Net Worth Requirements
Converting an Existing Urgent Care Facility
Multi-Unit Purchases
Aurora Urgent Care
CareNow
CareSpot
Concentra
Dignity Healthcare
Doctors Care
FastMed
Intermountain InstaCare
MedExpress Urgent Care
NextCare
Patient First
U.S. HealthWorks
List of Exhibits
ONE: Executive Summary
Figure 1-1: Number of Urgent Care Centers, 2011-2017
Figure 1-2: Drivers of Clinic Location Growth
Figure 1-3: Limiters of Retail Clinic Growth
Figure 1-4: Common Reasons for Going to an Urgent Care Center
TWO: Issues and Trends in Urgent Care
Table 2-1: Typical ER versus Urgent Care Cost, Selective Procedures
Table 2-2: Type of Staff Employed
Figure 2-1: Ownership of Urgent Care Centers (Hospital, Physician, Corporation,Non-Physician Individual)
Figure 2-2: Growth Areas of Ownership Types (Hospital, Physician, Corporation,Non-Physician Individual)
Figure 2-3: Age of Urgent Care Clinic
Figure 2-4: Urgent Care Payment Source
Table 2-3: Use of Health Information Technology, NIH Study
THREE: Urgent Center User Survey
Figure 3-1: Have You Visited an Urgent Care Center in the Last 12 Months?
Figure 3-2: Do You Have a Physician That You Have Seen in the Last Year?
Figure 3-3: Number of Times You Have Visited an Urgent Care Center in theLast Year?
Figure 3-4: Were You Satisfied with Your Urgent Care Center Visit?
Figure 3-5: Reason for Your Urgent Care Center Visit?
FOUR: Market Analysis
Figure 4-1: Clinic Sales 2011-2017
Table 4-1: The U.S. Market for Urgent Care Center Services, 2011–2017
Table 4-2: Urgent Care Market by Procedure, 2013 and 2017 (Anxiety/Mental
Disorder, Respiratory, Stomach/Nausea, Skin, Fracture, Lacerations/Wounds,Cold/Flu, Lab, Pharmacy, X-Ray/Imaging, Vaccine, Allergies, Membership Fees,Aesthetic/Spa, Burn, Eye Treatment, Earache, Physical Therapy, Other)
Table 4-3: Imaging Sales to Urgent Care Centers, 2013 and 2017 (X-Ray,Ultrasound, CT)
Table 4-4: Diagnostic Sales to Urgent Care Centers, 2013 and 2017 (Chemistry
Panels, Complete Blood Count, Cholesterol/Lipids, Hep Function, Glucose,
HbA1c, Flu, Preg/LH, Urinalysis, HIV, Allergy, Strep, Drugs of Abuse, Cardiac
Markers, Coagulation PT, Anemia, Other)
Table 4-5: Prescriptions Written at Urgent Care Centers by Type, 2012 and 2017(Antibiotic, Flu, Painkiller, Asthma, Pres. Cough, Steroid, Others)
Table 4-6: Commonly Prescribed Pharmaceuticals in Urgent Care Centers
Table 4-7: Vaccinations Given at Urgent Care Clinics, 2012 and 2017 (Flu, Child Immunizations, Tetanus, Hep)
